Project Mgmt Essay Example | Topics and Well Written Essays - 500 words

Project Mgmt - Essay Example having at least one member of senior management represented on a steering committee (Englund & Bucero, p.88) that meets periodically to review the direction, milestones, progress, and costs of the project. A concise summary should be presented periodically to the steering committee with a clear outline of any expectations from senior management. Another way is to agree on a project sponsor within the client organization who champions the cause of the project and liaises with all stakeholders. The sponsor is then given the responsibility to maintain the â€Å"upper management link† for the project (Englund & Bucero, p.10). Underlining this involvement is continued communication while taking care that problems that could be resolved at a lower level are not escalated to the steering committee or the senior management (Lester, 2007, p. 87). Clear statement of requirements: A clear definition of requirements for the project determines the planning and direction of the entire project. Requirements must be discussed and defined thoroughly and documented in a Requirements Specification Document. This is directly linked with the list of deliverables which then sets the direction the project will take (Cleland & Ireland, 2007, p. 271). It is also essential to keep in place change control procedures as some requirements may change over time and must again be clearly stated and incorporated into the project plan if accepted (Cleland & Ireland, 2007, p. 271). Accurate documentation of requirements results from interviews and discussions and must be signed off by all stakeholders reflecting the agreement on their clarity, accuracy, assumptions, and correlation with the deliverables. An engineer at Morton Thiokol suspected that the O-rings in the space shuttle Challenger’s solid rocket boosters were faulty and would not work at low temperatures below the threshold of 53 degrees. On the ill fated day of the disaster, the temperatures were expected to be 10 degrees below

The role of e-CRM Research Proposal Example | Topics and Well Written Essays - 1750 words

The role of e-CRM - Research Proposal Example The research questions set out for the study may not be exhaustive however the proposed research is set out to find suitable answers to these questions that will in fact help the researcher to establish a case for e-CRM and its applications for small and medium in developing countries that are currently facing tougher competitive conditions not only from the local big corporations but also foreign companies that are seeking stronger position in these markets. E-CRM that has been defined in several ways is considered to be one of the most recent developments that have given a new insight to customer relationship management by companies. One of the definitions of e-CRM states that â€Å"E-CRM uses information technologies in order to support strategically the execution of CRM. E-CRM is a combination of hardware, software, process, applications, and management commitment designed to support an enterprise-wide CRM business strategy that will optimize customer satisfaction, customer loya lty, financial performance, etc†.The role of e-CRM is considered to be of high significance for SMEs as it allows such businesses to achieve efficiencies and competitive advantage. Business can use various internet functionalities to overcome hurdles in trade and adopt an approach that is not restricted geographically and can yield better opportunities for SMEs. The use of e-CRM is not simply recording consumer data over the internet but could also be used to provide real time personalization for interaction with customers.